Fauchard House Practice Policy

We offer all NHS services that are deemed clinically necessary.  We will also discuss any private options available, and associated costs.  Please do not feel obliged to take up any private treatment, this is your choice and we will only mention it so you are aware of all your options.

There will be no fines for missed appointments however appointments must be cancelled with at least 24 hours notice.  NHS resources are precious and we are keen not to waste them. Appointments can be made or cancelled by calling the surgery on 01752 669160. Late cancellations and missed appointments represent a cost to the practice, when other patients could have been seen in the time set aside for the patient.

If more than two NHS dental appointments are missed or cancelled with less than 24 hours’ notice, we do not guarantee being able to complete a patient’s NHS treatment or offer them NHS treatment in the future. It may mean that you will have to find an alternative dentist for future treatment and check-ups.

To continue to be an NHS patient you MUST make sure that you keep up regular check-up appointments. Failure to keep up with these appointments could lose you your NHS Dental place.

It is the responsibility of the patient to book their appointments, which should be booked in every 12 months for adults and 6 months for children (depending on advice from the dentist). The maximum that the the practice allows in between appointments is 2 years, providing we have the dentists available. Should you not attend the practice in more than the 2-year period then the practice has no choice but to deregister you as part of our agreement with the NHS.

All treatment must be paid for from your first visit. If you are exempt from NHS charges proof of your benefit must be seen.

We are proud to be involved in the Bristol University vocational training scheme.   Each year the practice gives a position to a newly qualified Foundation dentist where you will benefit from all the very latest thinking and techniques.  All our staff are registered and undergo regular training to keep up to date and ensure that you receive the best possible care. 

Abuse or violence towards any member of staff will not be tolerated.  Any patient being abusive will be reported to the police and Plymouth Primary Care Trust who have the power to bar the patient from NHS services in the area.

We take confidentiality very seriously.  You are welcome to look at your records at any time on the premises.  Your notes can not be disclosed to a third party without your consent unless criminal activity is suspected.  If you wish to discuss a matter out of the reception area and in a private room; please let one of our staff know and arrangements can be made.

We take all comments and complaints seriously at our practice.  If you have a complaint please write in the first instance to the Practice Principal Dr Sacha Young.  You may also contact PALS, or Plymouth Primary Care Trust.